Transparency can help build trust in tech: Facebook

New Delhi: Companies being more transparent about their frameworks and giving users more control over their interactions with technology will help enhance trust between people and enterprises as well as for the ecosystem, Facebook India Managing Director Ajit Mohan said on Friday.

Speaking at a session on 'How do we sustain trust in technology?' at the 29th Nasscom Technology and Leadership Forum, Mohan said one doesn't want a framework that stifles innovation. "When we look at trust, there's a bunch of things related to data and how you engage with the user who's engaging with technology".

Second, are you able to build associations of trust? You are making a distinction between the internet world and the real world, but the reality increasingly is that a lot of human associations are actually formed on the Internet, he said. He added that an important factor for building overall trust is whether the information that one sees on the platform can be trusted.

"The private sector can do is how you essentially give users more control over their interactions, their connectedness to technology and on the Internet, as well as transparency. The more companies are transparent about what exactly they are doing, what is the framework, it enables companies to build trust and also the ecosystem to build trust," Mohan said.